Pestana Casino Park Hotel & Casino

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About the property

Overlooking the Bay of Funchal, this well designed hotel provides luxury accommodation within Santa Caterina Park. There is a spa with pools for relaxation and a casino and discotheque for entertainment. Featuring private balconies, all rooms at the Pestana Casino Park Hotel & Casino come with seating areas and satellite LCD TVs. Many guest rooms provide a panoramic view of the Atlantic Ocean. Pestana’s 6 dining venues include the Panoramic Restaurant with far-reaching views of the Bay and pool area. The Aqua overlooks the hotel’s gardens and casino, while the sunset Restaurant offers a varied menu and a cocktail bar. Guests can relax in the indoor or outdoor pools, exercise in the fitness centre or enjoy one of the quality treatments available from the Pestana Spa. The hotel arranges diverse recreational activities including hiking and diving. Pestana Casino Park is just a 5-minute walk from the town centre and 30 minutes’ drive from Madeira Airport. Parking is available on site, upon an extra fee.

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Popularity

8.1

Very good

General

9135

Tripadvisor 8/10

4759

Booking 8.2/10

3406

Expedia 8.4/10

970

Main services

Dining Area

Spa & Wellness Centre

Beach hotels

Safe

Business centre

Breakfast room

Ironing set

Fax

Internet access

Air conditioned

Restaurant

Games room

Outdoor furniture

Children playground

Diving

Babysitting service

Garden

Fishing

Room service

Car hire

Laundry service

Fitness

Wi-fi

Beauty salon

Soundproof room

Desk

Contactless check-in/out

Family rooms

Hiking

Currency exchange facilities

Sun loungers

Smoke detector

Heating

Theme dinner

Tennis

Disability-friendly bathroom

Casino

Transfer service

Massage

Adapted for disabled

Swimming Pool

First aid kit

Fire extinguisher

Medical service

Bar

Housekeeping

Non-smoking rooms

Elevator

Meeting room

Sauna

Parking

Snorkeling

* Some services may carry an extra charge.

Guest reviews

8.4/10 Very good

Cleanliness8.6/10

Staff and Service8.8/10

Amenities8.2/10

Property conditions and facilities8/10

Location9/10

Neighborhood9.2/10

8 / 10

Verified traveler

A good location

Great location but a little tired in places, particularly the room. The room smelt musty upon first entry, my wife said it smelt of smoke. Bath plug was missing and there was hair on our floor and in our bathroom which was definitely not ours. I think housecleaning can do with an upgrade. Also towels were not always replaced. On the service side, staff were polite but not always helpful. As it was our first time, we asked for directions only to be given a map and told to look on that. Bar prices were a bit expensive. €6.50 for a lager an lime, €4 down the road. Buffet breakfast was ok. Had much better elsewhere. But overall it was good and the location was very good. We particularly like the Prince Albert pub 3 mins walk away.

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2 Feb 2025

10 / 10

Katrina

The staff were helpful and friendly throughout our stay . The room was probably in need of an update but cannot fault the cleanliness . It has a lovely bar area inside and out and both the outdoor pools were clean and tidy . The indoor spa and pool were an added bonus . We were B&B and the breakfast was more than acceptable. We did eat in the restaurant on one of the evenings and found the food lacking in choice but this would be my only negative. The hotel is a 20min walk into the town centre and very handy for bus stops/taxis and lots of restaurants in walking distance . We found it an excellent base to explore Funchal from .

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26 Jan 2025

4 / 10

Philip

Great location and beautiful pool with a great view. Unfortunately that's where it ends. We stayed in this hotel twice, once before the cruise and once after. If my second booking was refundable then I wouldn't have gone back. Staff at the front desk are completely incompetent and not properly trained. The gym equipment has not been serviced in years. I complained about this on the first visit hoping that at least one of the cardio machines would work a week later, but nothing was done about it. What makes is worse is the staff seems annoyed when you bring this up. Loved Madeira but won't go back to this hotel.

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17 Jan 2025

6 / 10

Antonio

Location! - the Casino Park is without a doubt the best located hotel in Funchal - you get out and walk to all major sights. That comes with a curse - NOISE, LOUD INCESSANT NOISE ALL NIGHT LONG - which is not their fault but rather the municipality of Funchal, that somehow believes that absolutely insultingly and preposterously loud concerts of horrendously mediocre bands and music is what tourists that stay in 5 star hotels want.... in any case, the Casino Park - which 40 years ago was the Grand Dame of Funchal is clearly dated, not a 5 star hotel, at best a 4 star - needs renovations/dire improvements in a few areas: there are no coffee/ tea machines in the room, the breakfast buffett is a disgraceful display of bad, processed, garbage food, they have four coffee machines for 200 people: it takes 15-20 minutes in a line to get a cup of coffee for breakfast. There are 3 very small elevators for the entire hotel - so in a busy period, it is impossible to get one, prepare to go up and down 5 or 6 flights of stairs - which is not that bad after you ate that horrendous breakfast food... now let me mention some great things - the staff is awesome, truly concerned about the clients well being - the problem is that Grupo Pestana, who has bought all the largest hotels in Madeira, is not up to international standards, they are a cost cutting, accounting driven corporation from stingy owners who will replace 20 humans with one bad coffee machine in a heartbeat. SHAME ON PESTANA

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3 Jan 2025

Information about the area

Funchal, Madeira, Portugal

When you get to Funchal you are amazed by its immensity. Houses and more houses rise up from the sea covering the entire natural amphitheatre which is Funchal. It is the major commercial, tourist and cultural centre of the island of Madeira. La Zona Velha, the city’s old town, still maintains a vibrant local life of its own and it is the trendiest place on the island. To stroll through the narrow cobbled streets with some intriguing little museums, shops and cafes and a salty old port area is a real delight. At night the neighbourhood comes alive. The restaurants are packed to the gills and St. Mary Street becomes the meeting point for young people ready to have a good time. To enjoy the island’s wonderful flora, you don’t need to leave Funchal. In the outskirts of the city we find some glorious gardens such as the Jardim Botânico, Quinta da Boa Vista, Palheiro Gardens and Monte Palace Tropical Gardens, reached by cable car from Funchal centre. Some other interesting things to do and visit are: The Mercado dos Lavradores, a very colourful market of fresh products and handicrafts; the 15th-century cathedral; Quinta das Cruzes and the Adegas São Francisco wine cellars. There are lots of reasons to like the bustling port city, that despite being tiny, it has a lot to offer.

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What’s nearby

Henrique and Francisco Franco Museum - 0.22 km
Farmers' Market - 0.24 km
Sugar City Museum - 0.25 km
Sacred Art Museum of Funchal - 0.27 km
Vieja Zone - 0.28 km
Municipality Square - 0.3 km

Getting around

madeira, funchal harbour, pt - 0.52 km
santa cruz , santa cruz (recreio) port, pt - 13.6 km
(FNC) Funchal, Madeira, PT - 14.66 km
(PXO) Porto Santo, Porto Santo, PT - 71.35 km

About accommodation

General

Air conditioning
Safety deposit box
Soundproof rooms
Family rooms
Heating
WiFi available in all areas
Non-smoking rooms
Facilities for disabled guests
Lift

Safety & security

Fire extinguishers
Smoke alarms
Key card access

Activities

Back massage
Hammam
Spa facilities
Sauna
Fitness centre
Fishing
Themed dinner nights
Games room
Full body massage
Hot tub/Jacuzzi
Head massage
Diving
Spa lounge/relaxation area
Indoor pool
Couples massage
Hand massage
Tennis court
Children's playground
Indoor pool (all year)
Foot massage
Hiking
Neck massage
Casino
Snorkelling
Massage
Spa and wellness centre

Services

Barber/beauty shop
Room service
Car hire
Ironing service
Meeting/banquet facilities
Shuttle service
Dry cleaning
Tour desk
Daily housekeeping
Fax/photocopying
24-hour front desk
Babysitting/child services
Shuttle service (additional charge)
Currency exchange
Laundry
Business centre

Safety features

First aid kit available
Thermometers for guests provided by property
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Mobile app for room service
Contactless check-in/check-out
Physical distancing rules followed
Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Restaurant
Bar
Breakfast in the room

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Garden
Outdoor pool (all year)
Outdoor furniture

Parking

Parking
Private parking
Parking on site

Accessibility

Emergency cord in bathroom

Pool and wellness

Pool with view
Swimming Pool
Swimming pool
Sun loungers or beach chairs

Entertainment and family services

Indoor play area
Board games/puzzles

Languages

English
Español
Português

About the rooms

The accommodation has 402 rooms:

Bedroom

Cots
Wardrobe or closet

General

Air conditioning
Interconnected room(s) available
Trash cans
Safety deposit box
Heating
Carpeted
Soundproofing
Key card access
Smoke alarm
Laptop safe

Accessibility

Roll-in shower
Entire unit wheelchair accessible
Accessible by lift
Shower chair
Toilet with grab rails
Upper floors accessible by elevator
Emergency cord in bathroom

Services

Wake up service/Alarm clock

Room Amenities

Socket near the bed
Sofa bed
Clothes rack
Non-feather pillow

Pool and wellness

Pool towels

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Shower cap
Toilet
Bath or shower
Toilet paper
Bathrobe
Slippers
Towels
Private bathroom
Bidet

Media & Technology

Satellite channels
TV
Telephone
Radio
Cable channels
Flat-screen TV

Food & Drink

Minibar

Outdoors

Balcony

View

Garden view
View
Mountain view

Living Area

Sofa
Seating Area
Desk

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 3 pools:

Pool 1

Location

Indoor

Cost

Free

Pool 2

Location

Outdoor

Cost

Free

Pool 3

Location

Outdoor

Access

For all ages

Cost

Free

Restaurants

Restaurante Panorâmico

Access for guests and visitors
No reservation required

Sunset

Access for guests and visitors
No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

Reservation not possible

Cost

15,00 € per day

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

For bookings of 9 or more rooms, the hotel will charge a non-refundable prepayment of 50% of the entire reservation on the guest's credit card. Please note that rates including dinner do not include drinks. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Accomodation license number

3976